Faulty Items
If a spike has become unattached and is missing, please send us an email and we will arrange a replacement. If the goods are faulty or were sent to you in error we will reimburse you for any postage costs you incur if you need to return the item/s back to us. If you are unhappy with your order, please contact us – we want you to be happy!
Wrong Items
If there has been an error in your order, please contact us and we will send out the correct item you ordered along with instructions to return the incorrect items.
Order Changes
Changes to your order are unable to be made once your order has been placed.
Discount Codes
In the event of a sale, only one discount code can be used per order. Discount codes cannot be applied retrospectively (once an order has already been placed).
Out of Stock Items
If you see an item listed as ‘Out of Stock’, this means the product is currently out of stock but likely due in soon. Enter your email on the product page to sign up for notifications. You will automatically be notified via email as soon as the product is available for purchase. Please contact us if you need an ETA.
Giveaways
Unless otherwise stated, our giveaways are open to residents of the United States only. All winners are randomly selected. Winners will be notified by email or Facebook Messenger where possible, or announced on our Facebook page or Instagram. We will never share your information or use it for any other reason than contacting winners.
Wholesalers
As a wholesale customer, in the rare case you would like to return any Shakti products purchased for wholesale - this may be done within 60 days of receiving your order. This is providing the goods are in the same condition as when received, and have not previously been sold to, or used by a customer. The refund is the full wholesale cost of the Shakti products being returned, excluding shipping. Postage costs will not be refunded for the costs incurred returning the item to us. In the situation whereby items you have received from us have been faulty, please get in touch with our team via email.