Shipping & Returns

Looking for the low down on our shipping options, an update on your order, or details on our returns policy? You're in the right place.

Guaranteed Holiday Delivery

Place your order before the below dates so that it arrives in time for Christmas.

  • Enjoy free nation-wide economy shipping for guaranteed until midnight Dec 18th
  • Upgrade to nation-wide express shipping for guaranteed delivery until midnight Dec 21st
  • Or, visit our Amazon store for nation-wide Prime delivery until midnight Dec 22nd
Level 1+Amber

Shipping

We ship to all locations in the United States from this website and provide free economy shipping for orders over $60.

We’re currently experiencing high order volumes. Please allow 2-3 days for order processing prior to shipment. We appreciate your patience and understanding whilst we process orders as quickly as possible.

If you are looking for an update on your shipped order, please check your order status or your email notifications for updates.

Level 1+Moonstone

Returns

We get it, shopping for spikes to relax on is tricky when you can’t try them first.

You can return your purchase free of charge for a refund or an exchange within 60 days of receiving your order, provided the items returned items are in the same condition as when you received them. We do not accept change-of-mind returns on gift cards, limited edition or clearance (final sale) items.

If you find that your Mat and/or Pillow is too light or too intense after you have used it, provided it is in good condition you may exchange it free of charge within 60 days of receiving your order for a different intensity.